Chargebacks and Fraud

Organizing your online sales

Check out this questionnaire below. We have all the plans and answers to help you succeed and protect your revenue. 1. Have you setup all your payment portals? 2. Is your back end “talking” to all your payment portals? 3. Does your back end put in place filters to...

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Fraud And Chargebacks

The Risk-Squad Method Back Office Strategies: • Flag more than two attempts by the same cc number. • Create a fraud email list in your back end and do not allow purchases to go through. In other words, block those. • You MUST create email alerts that go to your...

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Selling online? Get Organized

Everyone is trying to make money online. Are you doing it the right way? Do you know the restrictions? Are you an authorized seller? Don’t fall in the trap of being unauthorized. Are you setup for success? From honesty to the buyer, return/cancellation policies, fully organized back end, to...

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A guide for Chargeback Code Reasons

Visa MC

This is a helpful list of chargeback codes.

**Visa Chargeback Codes**

  • 30 Services not provided or Merchandise not received
  • 41 Cancelled recurring transaction
  • 53 Not as Described or Defective merchandise
  • 57 Fraudulent multiple transactions
  • 60 Requested copy illegible or Invalid
  • 62 Counterfeit transaction
  • 70 Account number on exception file
  • 71 Declined authorization
  • 72 No authorization obtained
  • 73 Expired card
  • 74 Late presentment
  • 75 Cardholder does not recognize transaction
  • 76 Incorrect transaction code
  • 77 Non-matching account number
  • 79 Requested transaction information not received
  • 80 Incorrect transaction amount or account number
  • 81 Fraudulent transaction (Card present)
  • 82 Duplicate
  • 83 Fraudulent transaction (Card not present)
  • 85 Credit not processed
  • 86 Paid by other means
  • 90 Services not rendered (ATM or Visa travel/money)
  • 93 Risk identification service (RIS)
  • 96 Transaction exceeds limited amount

**MasterCard Chargeback Codes**

  • 4801 Requested transaction information not received
  • 4802 Requested / Required information illegible or missing
  • 4807 Warning bulletin file
  • 4808 Requested / Required authorization not obtained
  • 4812 Account number not on file
  • 4831 Transaction amount differs
  • 4834 Duplicate processing
  • 4835 Card not valid or expired
  • 4837 No cardholder authorization
  • 4840 Fraudulent processing of transaction
  • 4841 Canceled recurring transaction
  • 4842 Late presentation
  • 4846 Correct transaction currency code not provided
  • 4847 Requested/Required Authorization Not Obtained and Fraudulent Transaction
  • 4849 Questionable merchant activity
  • 4850 Credit posted as a purchase
  • 4853 Cardholder disputes – Services / merchandise defective or not as described
  • 4854 Cardholder disputes – Not classified in other category (US cardholders only)
  • 4855 Non receipt of merchandise
  • 4857 Card activated telephone transaction
  • 4859 Services not rendered
  • 4860 Credit not processed
  • 4862 Counterfeit Transaction – Magnetic stripe POS fraud
  • 4863 Cardholder does not recognize – potential fraud (US Only)
  • 4870 Chip Liability Shift
  • 4871 Chip/PIN Liability Shift
  • 4999 Domestic Chargeback Dispute (Europe Region Only)
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